Head of Customer Experience and Insights
Conference Day One: Monday, 27 May 2019
Monday, May 27th, 2019
Technologies like automation, chatbots and AI can create great savings on labour and can significantly expedite the customer purchasing and assistance processes. The challenge for businesses now is balancing technology and people across multiple channels so that the customer receives efficient service without having to sacrifice the opportunity for human connectedness when it’s needed. In this panel discussion:
- What have your customers told you about the value and requirement of face to face service?
- Can you a situation where a face to face element of the business will become redundant?
- Do you see a place for chatbots within your business?
- How have you integrated technology to give it more personable presence?