Robert Barać

Director of Customer Experience – Innovation Transactional Banking ANZ

Conference Day One: Monday, 21st September 2020

Monday, September 21st, 2020

2:30 PM Leveraging Data With Uplifted Automation Capabilities and Human Centered Design to Improve Service Delivery For ANZs Customer Base.

ANZ’s strategy is to make banking easier for every customer, by building capabilities that deliver more insightful and connected experiences for customers at every touch point. Through the utilization of data and measurement insights, ANZ has been able to utilise this, along with automation, to improve service delivery and design a more customer centric organisation.

  • Understanding what is the relationship between data modelling and CX.
  • Investigating how to design improved customer experience and organisational efficiency through automation.
  • Utilising Data and AI to model superior internal and external processes.

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda