27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW
Conference Chair: Monica Minehan, Customer Experience Lead at Vodafone

Conference Chair: Monica Minehan

Customer Experience Lead

Check out the incredible speaker line-up to see who will be joining Monica.

Download The Latest Agenda

Conference Day One: Monday, 27 May 2019

Monday, May 27th, 2019

11:30 AM A Path To Customer Experience, Transformation, Engagement and Trust

  • Introducing Service Excellence & Customer Experience – Mindsets, culture, capability uplift and Empathy
  • Out with the old legacy technology and in with a whole new world of digital possibility and enablement
  • People, Process, Technology, what about Policy
  • Change and Leadership

Conference Day Two: Tuesday, 28 May 2019

Tuesday, May 28th, 2019