Lexi Airey

Chief Executive Officer Gateway Bank

Conference Day One: Monday, 21st September 2020

Monday, September 21st, 2020

2:00 PM CASE STUDY: Ensuring That Everyone In An Organization Knows They Are Not Just Working But Making a Difference.

Being a small bank of 30,000 customers and 60 employees, Gateway has the advantage of providing a more personalised service. They like to think of themselves as a microbrewery of banking, but without the dodgy moustaches. Gateway believe customer experience is the biggest economic asset a company can have and culture is the only sustainable competitive advantage. Ex CCO and now CEO of Gateway, Lexi Airey will present on how she and her team developed programs that enhance the workplace through mutual understanding.

  • Re-creating the organization’s values, moving customer centricity to a new level
  • Not work but making a difference: ensuring everyone knows their impact on each other and the customer within the business
  • Word of mouth: recognizing, measuring and promoting this as the most valuable channel, but one that doesn’t exist without good customer experience

Chair:


Check out the incredible speaker line-up to see who will be joining Lexi.

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