27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW
Lauren Kane, Marketing Manager- Customer Experience at Powershop Australia

Lauren Kane


Marketing Manager- Customer Experience
Powershop Australia

Check out the incredible speaker line-up to see who will be joining Lauren.

Download The Latest Agenda

Conference Day One: Monday, 27 May 2019

Monday, May 27th, 2019


2:45 PM How Powershop is Disrupting the Energy Sector through Service Innovation, a Focus on Sustainability and Genuine Connection with Customer

Powershop are responding to changing customer values and in particular sentiments towards the energy sector by utilizing an innovative digital platform which allows the re-sale of energy, along with a suite of great customer features such as the ability to see daily energy consumption. Growing demand for the product has led to Powershop expanding recently into new markets and locations such as gas and South- East Queensland and the UK. In this session gain insight into how Powershop is scaling It’s innovative product while maintaining exceptional customer experience:

  • How Powershop’s commitment to the environment and the customer has seen them become the greenest power company in Australia 3 years running
  • The framework and BAU procedures which have enabled Powershop to deliver quality products into new environments
  • How Powershop has collaborated with their technology partner to meet the unique challenges of customers in new markets
  • Case Study: the recently launched Demand Response Program and how this has made a positive impact on the customer