Following the introduction of the NDIS, much of the NFP sector is rethinking their approach to CX in order to attract and retain customers. In this session hear 3 very unique journey’s from not-for-profit organizations who have invented or reinvented the customer experience element of their organization:
Challenges unique to the not for profit sector in terms of CX and how the organization has overcome these
Challenges unique to your organization and what has worked well in overcoming these
How to establish essential CX capabilities across the organization
Check out the incredible speaker line-up to see who will be joining Katrina.