27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW
Katrina Harrison, Head of Customer Experience at Australian Red Cross
Australian Red Cross Logo

Katrina Harrison


Head of Customer Experience
Australian Red Cross

Conference Day One: Monday, 27 May 2019

Monday, May 27th, 2019


3:20 PM Panel Discussion: Uplifting CX in the Not-for-profit Sector

Following the introduction of the NDIS, much of the NFP sector is rethinking their approach to CX in order to attract and retain customers. In this session hear 3 very unique journey’s from not-for-profit organizations who have invented or reinvented the customer experience element of their organization:
  • Challenges unique to the not for profit sector in terms of CX and how the organization has overcome these
  • Challenges unique to your organization and what has worked well in overcoming these
  • How to establish essential CX capabilities across the organization

Check out the incredible speaker line-up to see who will be joining Katrina.

Download The Latest Agenda