Katrina Harrison

Head of Customer Experience Australian Red Cross

Conference Day One: Monday, 27 May 2019

Monday, May 27th, 2019

3:20 PM Panel Discussion: Uplifting CX in the Not-for-profit Sector

Following the introduction of the NDIS, much of the NFP sector is rethinking their approach to CX in order to attract and retain customers. In this session hear 3 very unique journey’s from not-for-profit organizations who have invented or reinvented the customer experience element of their organization:
  • Challenges unique to the not for profit sector in terms of CX and how the organization has overcome these
  • Challenges unique to your organization and what has worked well in overcoming these
  • How to establish essential CX capabilities across the organization

Check out the incredible speaker line-up to see who will be joining Katrina.

Download The Latest Agenda