The No. 1  Customer Experience Event in Australia & NZ - is going virtual!

Essential Free-to Attend Tracks: 21-22 September 2020
Premium Main Event Tracks: 21-22 September 2020
Premium Workshop Day 20 September 2020

Jodie Davis

Associate Director – UniAccess Student Central The University of Newcastle

Essential Track Day Two: 22 September 2020

Tuesday, September 22nd, 2020

9:40 AM PANEL: Understanding How Organisations Can Leverage Technology And Digitisation to Enhance Their Personalisation Practices When Engaging With Customers Across All Channels

For many organisations, tailoring interactions with customers across a variety of channels has lost a personal, human-centred touch; due to digitisation and technology leaning people towards less face-to-face communication. With people turning to technology to gather information, find support, and engage with companies, CX leaders are now turning to new technology, in order to create more intuitive and personalised approaches to customers and their needs. This panel will discuss how they have leveraged technology to understand their customers’ needs and expectations, and address them in a more attentive way.

Check out the incredible speaker line-up to see who will be joining Jodie.

Download The Latest Agenda