27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW
Fiona Mahony, Experience and Business Design Principal at InfraCo- Telstra Wholesale

Fiona Mahony

Experience and Business Design Principal
InfraCo- Telstra Wholesale

Check out the incredible speaker line-up to see who will be joining Fiona.

Download The Latest Agenda

Conference Day Two: Tuesday, 28 May 2019

Tuesday, May 28th, 2019

11:05 AM Enhancing B2B Customer Experience Within Digital Transformation through Human Centred Design, Co-Design and Agile Delivery

All of Telstra is currently in the midst of a massive digital overhaul aimed at replacing legacy systems, using data more efficiently and enhancing Customer Experience. Within Telstra wholesale (Infraco) this chiefly involves disrupting their own culture to start thinking, working and producing customercentrically. In this session:

  • What Digitisation really means in the context of Infraco
  • The unique challenges of the B2B environment
  • How Infraco is co-creating with their customers to better navigate the future together
  • How introducing NPS, advocacy teams, Human Centred Design and Agile Delivery have each played a role in disrupting the culture within Infraco