All of Telstra is currently in the midst of a massive digital overhaul aimed at replacing legacy systems, using data more efficiently and enhancing Customer Experience. Within Telstra wholesale (Infraco) this chiefly involves disrupting their own culture to start thinking, working and producing customercentrically. In this session:
What Digitisation really means in the context of Infraco
The unique challenges of the B2B environment
How Infraco is co-creating with their customers to better navigate the future together
How introducing NPS, advocacy teams, Human Centred Design and Agile Delivery have each played a role in disrupting the culture within Infraco
Check out the incredible speaker line-up to see who will be joining Fiona.