With the economic outlook looking quite bleak, leveraging language is one clear strategy businesses can use to drive revenue as a part of their post-COVID recovery strategy. Recent research reveals 90% of multilingual customers would recommend a business that offered their services in multiples languages. Elizabeth Compton, CEO of Austral-Asia’s leading language services provider, LanguageLoop, will uncover the $1.6 trillion opportunity many Australian businesses are missing out on. With 21% of Australians speaking a language other than English, Elizabeth will delve into the top four strategies corporates can implement to gain a competitive advantage, drive customer loyalty and streamline interactions across any channel for both customers and staff in any language.
• Distinguish yourself in a crowded market by leveraging language to build loyalty
• Increase your market share and customer spend
• Deliver a seamless and frictionless customer experience in any language across any channel
• Improve your agent and customer experience/ reduce your AHT