The No. 1  Customer Experience Event in Australia & NZ - is going virtual!

Essential Free-to Attend Tracks: 21-22 September 2020
Premium Main Event Tracks: 21-22 September 2020
Premium Workshop Day 20 September 2020

Elizabeth Compton

CEO LanguageLoop

Essential Track Day Two: 22 September 2020

Tuesday, September 22nd, 2020

9:10 AM Your post-COVID customer strategy

With the economic outlook looking quite bleak, leveraging language is one clear strategy businesses can use to drive revenue as a part of their post-COVID recovery strategy. Recent research reveals 90% of multilingual customers would recommend a business that offered their services in multiples languages. Elizabeth Compton, CEO of Austral-Asia’s leading language services provider, LanguageLoop, will uncover the $1.6 trillion opportunity many Australian businesses are missing out on. With 21% of Australians speaking a language other than English, Elizabeth will delve into the top four strategies corporates can implement to gain a competitive advantage, drive customer loyalty and streamline interactions across any channel for both customers and staff in any language.

Key takeaways

• Distinguish yourself in a crowded market by leveraging language to build loyalty

• Increase your market share and customer spend

• Deliver a seamless and frictionless customer experience in any language across any channel

• Improve your agent and customer experience/ reduce your AHT

Check out the incredible speaker line-up to see who will be joining Elizabeth.

Download The Latest Agenda