3 years ago the Department of Agriculture moved into a service-led delivery model. Where before the Client Contact Group functioned more as a relay service, now, through asking just a few more questions of their inquiries they’re committed to responding to 90% of queries at that 1st point of contact. In this session:
How the Client Contact Group has repositioned itself as the ‘Front Door’ of the department
Process Redesign within the group which has enabled the team to accomplish more with less resources
How the group has adapted technology, rather than looking to new solutions, to better communicate with customers and each other
Check out the incredible speaker line-up to see who will be joining Andrew.