The start of 2020 saw the CX industry poised to develop new modes of customer insights, stronger employee communication platforms and unified brand strategies.
However, the outbreak of COVID-19 has introduced new threats and barriers to the CX community today, as well as a shifting of priorities that were not there one month ago.
In light of COVID-19, CX analysis is seeing unprecedented patterns in customer interactions and changing customer journeys – what they thought they knew about their customers before COVID-19 is now rapidly changing and has placed customer channels, teams and strategies under significant strain.
This report is a practical guide for business leaders and CX professionals looking for ways to adapt and respond to the outbreak of COVID-19 and safeguard their experience delivery models.
In this report, you will learn:
The full report is priced at $399 + GST AUD.
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