Customer Experience in the Age of Coronavirus Report

The start of 2020 saw the CX industry poised to develop new modes of customer insights, stronger employee communication platforms and unified brand strategies.

However, the outbreak of COVID-19 has introduced new threats and barriers to the CX community today, as well as a shifting of priorities that were not there one month ago.

In light of COVID-19, CX analysis is seeing unprecedented patterns in customer interactions and changing customer journeys – what they thought they knew about their customers before COVID-19 is now rapidly changing and has placed customer channels, teams and strategies under significant strain.

This report is a practical guide for business leaders and CX professionals looking for ways to adapt and respond to the outbreak of COVID-19 and safeguard their experience delivery models.

In this report, you will learn:

  • The CX Landscape Post-COVID19: How to React Fast, Accurately and Ensure Customer Trust Remains
  • The Changing Operating Models: What are Leading Organisations Doing Different to Adapt to Regulatory Demands?
  • Building a Crisis Communication Plan: What to Consider and How to Implement This in Any Emergency
  • Maintaining a Relevant CX Continuity Plan: Ensure Your Business and CX Remains Standing
  • A 5 Step Takeaway Guide on How to De-Risk Your CX

Purchase Report

These exclusive insights are available to you today! To grab a copy, you can purchase it online or email us here to process your payment and we'll send the report directly. 

The full report is priced at $399 + GST AUD.

Want to view a sample report?

Fill in your details below to download a copy of the executive summary!

Please note: That all fields marked with an asterisk (*) are required.