The No. 1  Customer Experience Event in Australia & NZ

26 - 28 May, 2020 | Sydney

11th Annual Customer Experience Management Summit 2018 - The No.1 Customer Experience Event in A/NZ

CEM 2018 has been designed to explore world class strategies for Enhancing Customer Experience Through VOC, Analytics, Culture, Digitization, Brand Management and User Experience.

  • 150+ Customer Experience Leaders including Chief Customer Officers, Heads of Customer Experience, Analytics, Service, Customer Advocacy, Digital, Contact Centre, and more
  • 55+ Global and National Speakers representing all industries incl. Finance, Banking, Retail, Government, Utilities, Telcos and more, for maximum cross-sector learning
  • 25+ Practical Case Studies so you can learn from real world success stories from leading organisations
  • 3 International Keynotes from Nordstrom (USA), Tesla Motors (USA), and Purple Goldfish (USA)
  • Industry leading CEM Awards
  • And so much more...

CEM18 Final Agenda thumb

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