In this past presentation from CEM 2018, Jyoti Shukla, Vice President of User Experience, Nordstrom (USA) explores:
In this past presentation from Customer Experience Management 2018, Simon Jobson, Human Resources Manager, Qantas explores:
In this presentation from CEM 2018, Michael Berndt, Chief Customer Experience Officer, eHealth Queensland explores:
To start your 2019 right, you can explore a selection of exclusive presentations to see what you can expect at this year's upcoming event.
You'll get 50+ pages covering modern customer engagement imperatives through digital & AI and how to improve customer service through staff empowerment.