The No. 1  Customer Experience Event in Australia & NZ

26 - 28 May, 2020 | Sydney

Offshore Airports Customer Service Fundamentals

Offshore Airports Customer Service Fundamentals

In this past presentation from Customer Experience Management 2018, Simon Jobson, Human Resources Manager, Qantas explores:

  • Mega trends impacting customer experience
  • Attributes that drive customer satisfaction
  • Key customer service strategies utilized to reduce negative customer experiences

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