THE LONGEST RUNNING & LEADING EVENT FOR CX PROFESSIONALS IN AUSTRALIA & NEW ZEALAND
Redesign to Align with the New Business Priorities Post Pandemic
18 – 20 May 2021
| Doltone House Hyde Park, Sydney & Virtual
Market Study: Trends In Customer Experience Design & Strategy
Customers do not feel you are delivering a great experience. Worse, they question whether you and your employees care about solving problems, listening to feedback and making improvements.
Do not let this doubt linger. Do not go another year without turning customer centricity into a reality for your business.
Let our Market Study on Trends In CX Design & Strategy guide you to unparalleled results. Topics include:
- Customers’ biggest CX complaints and pain points
- Proof of CX’s impact on customer acquisition and advocacy
- Why your customers are switching to competitors
- Which channels customers like – and don’t like
- How customers really feel about bots
- What “personalization” means to today’s customers
- Easy ways to tailor the CX
- 5 biggest challenges for companies
- Which CX initiatives are the most urgent
Please note: That all fields marked with an asterisk (*) are required.
