Let's Talk About CX


CEM Talks Part 1
CX - The Year that was

n this first installment of CEM Talks 2018, Peter Merrett, Founder of the House of Wonderful and Charles Weiser, Chief Experience Officer at Optus chat about the biggest trends in Customer Experience and their impact on CX strategies across Australian businesses.

CEM Talks Part 2
The best (and worst) CX stories

In this video, Peter Merrett, Founder of the House of Wonderful and Charles Weiser, Chief Experience Officer at Optus chat about their favourite (and not so favourite) CX stories




CEM Talks Part 3

How to delight your customers


It's no secret that customer of today differs from the customer 10 years ago. But how are organisations responding?

CEM Talks Part 4 
The Fundamentals of Creating Personalised CX


Creating a personalised customer experience is the cornerstone of an exceptional customer experience strategy. But getting personalisation right can be difficult to achieve.

CEM Talks Part 5
Happy Employees = Happy Customers  

We've all heard the phrase 'happy employees = happy customers,' but what does this really mean? Charles and Peter discuss in depth in the next installment of CEM Talks.

CEM Talks Part 6
The Future of CX

What does the future of CX look like in Australia?

  If you’re interested in learning how to effectively navigate the future of customer experience, join us at the Customer Experience Management Summit 2019.

The event, held in Sydney on the 27th-28th of May brings together over 50 CX experts from the likes of Atlassian, Ebay, Boral, Canon, Pizza Hut, Australia Post and Service NSW.

To learn more download the full event agenda and speaker line up now 

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