CEM Talks Part 1
n this first installment of CEM Talks 2018, Peter Merrett, Founder of the House of Wonderful and Charles Weiser, Chief Experience Officer at Optus chat about the biggest trends in Customer Experience and their impact on CX strategies across Australian businesses.
CEM Talks Part 2
In this video, Peter Merrett, Founder of the House of Wonderful and Charles Weiser, Chief Experience Officer at Optus chat about their favourite (and not so favourite) CX stories
CEM Talks Part 3
How to delight your customers
It's no secret that customer of today differs from the customer 10 years ago. But how are organisations responding?
CEM Talks Part 4
CEM Talks Part 5
We've all heard the phrase 'happy employees = happy customers,' but what does this really mean? Charles and Peter discuss in depth in the next installment of CEM Talks.
CEM Talks Part 6
What does the future of CX look like in Australia?
If you’re interested in learning how to effectively navigate the future of customer experience, join us at the Customer Experience Management Summit 2019.
The event, held in Sydney on the 27th-28th of May brings together over 50 CX experts from the likes of Atlassian, Ebay, Boral, Canon, Pizza Hut, Australia Post and Service NSW.