THE LONGEST RUNNING & LEADING EVENT FOR CX PROFESSIONALS IN AUSTRALIA & NEW ZEALAND

Redesign to Align with the New Business Priorities Post Pandemic

18 – 20 May 2021 | Doltone House Hyde Park, Sydney & Virtual 

Interview with Jody McLaren, Manager, Customer Support, WorkCover Queensland

Interview with Jody McLaren, Manager, Customer Support, WorkCover Queensland

In this interview, Jody McLaren, Manager Customer Support at WorkCover Queensland, explores the strategies his team is using to manage customer complaints through different channels and the CX metrics they are using to track customer engagement.


Please note: That all fields marked with an asterisk (*) are required.