The No. 1  Customer Experience Event in Australia & NZ - is going virtual!

Essential Free-to Attend Tracks: 21-22 September 2020
Premium Main Event Tracks: 21-22 September 2020
Premium Workshop Day 20 September 2020

[Lush] How Customer Insights and Employee Feedback Made LUSH Innovative CX Retailer of the Year

[Lush] How Customer Insights and Employee Feedback Made LUSH Innovative CX Retailer of the Year

Ahead of the Customer Experience Management Summit 2019 we chat to Emma Brady, Customer Experience Manager at Cosmetic company, LUSH. Emma shares how LUSH has created superior customer experiences through a focus on shared passions and engaged employees.  


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