The No. 1  Customer Experience Event in Australia & NZ - is going virtual!

Essential Free-to Attend Tracks: 21-22 September 2020
Premium Main Event Tracks: 21-22 September 2020
Premium Workshop Day 20 September 2020

Case Study

[Coles] 5 Ways To Create A Seamless Digital Customer Experience

[Coles] 5 Ways To Create A Seamless Digital Customer Experience

In this article,  Stuart Freer, GM Digital IT and User Experience at Coles, shares 5 essential steps Coles is taking to deliver a seamless omni-channel experience and the core lessons other organisations can learn from their customer experience journey to date.

[Google] Using Data to Build a Meaningful Customer Experience

[Google] Using Data to Build a Meaningful Customer Experience

In this article, Neil Hoyne, Head of Customer Analytics at Google (US) shares how you can make start to truly engage your customers through effective data capture and measurement techniques and the types of tools Google is using to achieve this in an increasingly connected and customer-dominated environment.

[Wyndham Hotels] A Back to Basics Approach to CX Success: Creating Memorable and Personable Experiences for Customers

[Wyndham Hotels] A Back to Basics Approach to CX Success: Creating Memorable and Personable Experiences for Customers

In this case study, Adam Geneave, Vice President of Customer Experience at Wyndham Resorts shares how he is leading a back to basics approach to create a seamless customer experience and the types of strategies his team is using to translate customer feedback into actionable solutions.