Redesign to Align with the New Business Priorities Post Pandemic

18 – 20 May 2021 | Doltone House Hyde Park, Sydney & Virtual 


Customer Experience Management 2021 Event Guide

Learn from over 25+ speakers at the 14th Annual Customer Experience Management Disrupt, happening in Sydney or virtually on 18-20 May 2021. 

Case studies include: 

  • Bringing Your Brand Personality to Life: How Bunnings Connected with Customers Through Community Engagement and New Brand Offerings, Bunnings
  • Staff Empowerment through Effective Leadership: Making Your Brand Name Synonymous through Positive Employee Experiences, Blooms the Chemist
  • Strategy Design at Inspiration Paints: Determining Where Technology and Customer Experience Meet in Your Overall Brand Journey, Inspiration Paints
  • Balancing Personalisation with Transformation: Maintaining Brand USP at TelstraSuper to Drive Retention, TelstraSuper
And many more! Download a copy of the full event guide to learn more! 
CCW Disrupt 2021 Event Guide

CCW Disrupt 2021 Event Guide

As the leading contact centre event in the southern hemisphere, we’ve created an event to cater for both in-person and virtual attendees – with strategic discussions, latest insights and intimate networking that will future-proof your contact centre strategy for the coming years.

Here’s what you need to know about CCW Disrupt:

  • The World’s First Contact Centre Innovation Event In The Post Pandemic Era: Engage with 50+ expert speakers, 35+ hours of content and 22 interactive sessions to exchange key inputs from your peer-group on the most pressing industry topics

  • An All Access Hybrid Event Experience – at home or in-person, you decide! You have the choice to participate either In-person or Virtually from home and still get complete access to every session at CCW Disrupt, including all the On-Demand recordings! Rest assured you’ll get to experience the show no matter what format you choose.

  • There’s Limited Attendance: With only 150 tickets available, we’re limiting attendance to 2 tickets per contact centre to drive maximum insight and participation across as many contact centres as possible!