Learn from over 25+ speakers at the 14th Annual Customer Experience Management Disrupt, happening in Sydney or virtually on 18-20 May 2021. 

Case studies include: 

• Bringing Your Brand Personality to Life: How Bunnings Connected with Customers Through Community Engagement and New Brand Offerings, Bunnings
• Staff Empowerment through Effective Leadership: Making Your Brand Name Synonymous through Positive Employee Experiences, Blooms the Chemist
• Strategy Design at Inspiration Paints: Determining Where Technology and Customer Experience Meet in Your Overall Brand Journey, Inspiration Paints
• Balancing Personalisation with Transformation: Maintaining Brand USP at TelstraSuper to Drive Retention, TelstraSuper

As the leading contact centre event in the southern hemisphere, we’ve created an event to cater for both in-person and virtual attendees – with strategic discussions, latest insights and intimate networking that will future-proof your contact centre strategy for the coming years.

Here’s what you need to know about CCW Disrupt:

• The World’s First Contact Centre Innovation Event In The Post Pandemic Era: Engage with 50+ expert speakers, 35+ hours of content and 22 interactive sessions to exchange key inputs from your peer-group on the most pressing industry topics
  
  
• An All Access Hybrid Event Experience – at home or in-person, you decide! You have the choice to participate either In-person or Virtually from home and still get complete access to every session at CCW Disrupt, including all the On-Demand recordings! Rest assured you’ll get to experience the show no matter what format you choose.
  
  
• There’s Limited Attendance: With only 150 tickets available, we’re limiting attendance to 2 tickets per contact centre to drive maximum insight and participation across as many contact centres as possible!