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2020 Customer Experience Predictions Report

2020 Customer Experience Predictions Report

A moment of inconvenience could be enough to trigger customers to switch from your business to a competitor brand.

Research this year uncovered that almost six in 10 customers are prepared to switch to a competitor for more convenient experiences like quicker and cheaper shipping. This reality is opening the eyes of many business stakeholders.

As a result, 2019 saw CX begin to mature from being regarded as a nifty tool for competitive edge to more of a necessity for brand survival.

Back for its third edition, CX Network’s Predictions Report presents insight from a research group of senior CX practitioners on the elements that are shaping customer expectations for 2020. Regardless of where you are in your CX journey, readers are invited to incorporate these perspectives and key priorities into their CX game-plans for 2020.

Download this exclusive report to explore the top CX predictions for 2020 and hear the perspectives of CX leaders at Volvo, Microsoft, PayPal and more. 


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