The No. 1  Customer Experience Event in Australia & NZ 

18-20 May 2021, Sydney

Customer Experience Management Summit | Covid-19 Update

By: CX Management Team

For urgent questions, please call 02 9229 1000 or email

Update: 24th March 2020

In light of the recent developments surrounding COVID-19, I wanted to provide you with some information leading up to the 13th Annual Customer Experience Management Summit 2020.

After a careful review of the current situation with COVID-19 and extensive consultation with key event stakeholders – including speakers, exhibitors and partners – we felt it was the right decision to postpone the event to ensure a successful event for all participants as well as manage the safety considerations.

While this decision comes at a time of universal uncertainty, our top priority is the health and safety of our customers, partners and employees.

Originally scheduled to run from 18th - 20th May 2020, Customer Experience Management 2020 will now take place on the 21-23 September 2020.The venue, Dolton House Hyde Park, Sydney, remains unchanged.

Please be advised that existing registrations remain valid and the CX Management Team will work with key stakeholders including exhibitors, partners and sponsors to mitigate inconvenience.

Now is the time been a more important time for the enterprise architecture community to meet, collaborate, and share ideas in disruptive architectural practices in support of rapid organisational change.

We look forward to seeing you in Sydney this September.

If you have any questions, please don’t hesitate to reach out to me directly.

Izaac Chong

Program Director

13th Annual Customer Experience Management Summit 2020

P: 02 9229 1000 E: