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Essential Free-to Attend Tracks: 21-22 September 2020
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Premium Workshop Day 20 September 2020


Give your Contact Centre team the recognition it deserves!

The 3rd Annual Contact Centre Week 2018 is delighted to announce our Annual Contact Centre Excellence Awards!

As part of Australia's leading Contact Centre and Customer Service event, your participation not only rewards your teams' effort, it also positions you and your organisation as thought leaders in region.

If your team has gone above and beyond in the pursuit of Contact Centre Excellence, apply for the following awards to reward your colleagues.

Sponsorhip available! Contact to enquire.

CCW Awards

Award Categories:

The following award categories will be judged by expert advisory panel members and the results will be
revealed during the Awards Ceremony.

CCW18 Award Categories

How to Apply:

Simply download the application forms below and email your completed forms to to apply.

Don't forget to provide us with your contact details so we can get in touch, and photos of your happy Contact Centre team at work #CCWeekAU!

Best Contact Centre (Under 100 seats)

Best Contact Centre (Over 100 seats)

Best People and Culture

Contact Centre Leader of the Year

NEW! Contact Centre Rising Star

NEW! Most Innovative Contact Centre Transformation

Complimentary attendance to the Awards Ceremony and Dinner are included with your ticket to the Summit.*

The Judging Panel:

  • Antoine Casgrain, Head of Wealth Direct Service Consumer Banking & Wealth Management, National Australia Bank
  • Craig Dainton, Director of Operations, AMP
  • Tanya Eglinton, Head of Contact Centre Operations, NIB
  • Russell Murphy, Contact Centre Manager, Service NSW
  • Daryl Niemandt, Head of Contact Centres and Partnerships, Bupa
  • John Merrit, Head of Customer Care, Energy Australia


If you have any questions or would like to find out more about the Awards, please email us at

Submissions close Friday 26 January 2018.

Good Luck!  #CCWeekAU

Congratulations to our 2017 Award Winners!

CCW Past Winners


Email or call +612 9229 1050 to see how you can get involved with the leading contact centre industry awards of the year.