With the economic outlook looking quite bleak, leveraging language is one clear strategy businesses can use to drive revenue as a part of their post-COVID recovery strategy. Recent research reveals 90% of multilingual customers would recommend a business that offered their services in multiples languages. Elizabeth Compton, CEO of Austral-Asia’s leading language services provider, LanguageLoop, will uncover the $1.6 trillion opportunity many Australian businesses are missing out on. With 21% of Australians speaking a language other than English, Elizabeth will delve into the top four strategies corporates can implement to gain a competitive advantage, drive customer loyalty and streamline interactions across any channel for both customers and staff in any language.
• Distinguish yourself in a crowded market by leveraging language to build loyalty
• Increase your market share and customer spend
• Deliver a seamless and frictionless customer experience in any language across any channel
• Improve your agent and customer experience/ reduce your AHT
Customer Centricity became a key discipline for global companies over the past years. With the impact of COVID-19 this has not changed – in fact, it has supported the setup and preparation for the New Tomorrow. Emil, of Lufthansa Group, will present how to prepare the team for new ways of working with Design Thinking.
Key takeaways of the presentation: