In such a fast-paced environment, with falling consumer confidence, businesses are finding it hard to
distinguish themselves in a crowded market. Elizabeth Compton, CEO of Austral-Asia’s leading language
services provider, Language Loop, will uncover the $1.6 trillion opportunity many Australian businesses are missing. With 21% of Australians speaking a language other than English, Elizabeth will delve into the top four strategies corporates can implement to gain a competitive advantage, drive customer loyalty and streamline interactions across any channel for both customers and staff in any language.
• Distinguish yourself in a crowded market by leveraging language to build loyalty
• Increase your market share and customer spend
• Deliver a seamless and frictionless customer experience in any language across any channel
• Improve your agent and customer experience/reduce your AHT
For many organisations, tailoring interactions with customers across a variety of channels has lost a personal, human-centred touch; due to digitisation and technology leaning people towards less face-to-face communication. With people turning to technology to gather information, find support, and engage with companies, CX leaders are now turning to new technology, in order to create more intuitive and personalised approaches to customers and their needs. This panel will discuss how they have leveraged technology to understand their customers’ needs and expectations, and address them in a more attentive way.