The No. 1  Customer Experience Event in Australia & NZ - is going virtual!

Essential Free-to Attend Tracks: 21-22 September 2020
Premium Main Event Tracks: 21-22 September 2020
Premium Workshop Day 20 September 2020

Essential Track Day One: 21 September 2020

9:00 am - 9:10 am Opening Remarks

  • Key Experience and Engagement Trends for the next decade.
  • Balancing Experience Enhancement and Expansion.
  • Aligning Strategic Intent with Customer Centric Capability.
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Brad Meehan

Managing Director
Strativity Group Australia

10:00 am - 10:30 am PANEL: Understanding Customer Data and The Future of Consumer Behaviour In Order To Strategise Ways of Retaining Customer and Their Engagement.

Christopher Douglas - Director Member Services - Pacific, Accor Plus
Karen Wynn - General Manager of Customer Strategy and Experience, RACQ
Teresa Yeing - Head of Customer Experience, ACH Group

Businesses that want to survive through massive shifts in customer options need to understand the evolving consumer expectations quicker and with higher accuracy. This requires unlocking new ways of understanding why consumers do what they do and what they will do next. Hear from CX leaders on how they are unlocking insights from consumers by utilising customer data to determine behavioral trends and adapting their CX to adapt and facilitate the trends.

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Christopher Douglas

Director Member Services - Pacific
Accor Plus

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Karen Wynn

General Manager of Customer Strategy and Experience
RACQ

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Teresa Yeing

Head of Customer Experience
ACH Group

10:10 am - 10:10 am Break / End of Essential Track