Automation

Data Insights

Digital CX

Resetting Your CX Roadmap to Realign with New Business Priorities Post Pandemic


As we look to 2021, a key question at the top of CX leaders' list will be how to align customer strategy to broader business outcomes in the post pandemic world.

The 14th Annual Customer Experience Management (CEM) Disrupt event will be a new-age hybrid show focused on ensuring your CX portfolio becomes the irreplaceable conduit linking customer to business outcomes. 

 Benchmark against leading organisations driving personalisation, analytics, business strategy and automation so you too can position your organisation as leaders in customer experience.

Benchmark Against 20+ Industry Leaders

speaker name

Curran Raclin

Vice President Fan Engagement & Analytics,

National Hockey League (USA)

speaker name

Tighe Wall

Chief Digital Officer

Contact Energy

speaker name

Michelle Yanez

Head of Customer Experience

Accent Group

speaker name

Joel Goodsir

Head of Marketing

Inspiration Paints

speaker name

Todd Stevenson

Chief Customer Officer

Colonial First State Super

speaker name

Yvette Mihelic

Director Customer Experience

John Holland Group

Key Case Studies We’ll Be Covering at CEM Disrupt!

Contact Energy Strategy Journey

Using Customer Experience as the Trojan Horse to Drive Digital Transformation

Data Segmentation at Jemena

Creating Data Segmentation Based on Customer Attitude and Behaviours: The Jemena Journey

Balancing Personalisation at TelstraSuper

Balancing Personalisation with Transformation: Maintaining Brand USP at TelstraSuper to Drive Retention

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