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CX innovation event

Resetting Your CX Roadmap to Realign with New Business Priorities Post Pandemic

As we look to 2021, a key question at the top of CX leaders' list will be how to align customer strategy to broader business outcomes in the post pandemic world.

The 14th Annual Customer Experience Management (CEM) Disrupt event will be a new-age hybrid show focused on ensuring your CX portfolio becomes the irreplaceable conduit linking customer to business outcomes. 

 Benchmark against leading organisations driving personalisation, analytics, business strategy and automation so you too can position your organisation as leaders in customer experience.

From Acquisition to Retention to CX Efficiency


Jean-Luc Ambrosi, Executive General Manager Marketing and Digital, TelstraSuper

Published Author and CX Thought Leader, join CEM headliner Jean-Luc Ambrosi as he trains you to spearhead your CX strategy!

Benchmark Against 20+ Industry Leaders

speaker name

Curran Raclin

Vice President Fan Engagement & Analytics,

National Hockey League (USA)

speaker name

Tighe Wall

Chief Digital Officer

Contact Energy

speaker name

Michelle Yanez

Head of Customer Experience

Accent Group

speaker name

Joel Goodsir

Head of Marketing

Inspiration Paints

speaker name

Todd Stevenson

Chief Customer Officer

Colonial First State Super

speaker name

Yvette Mihelic

Director Customer Experience

John Holland Group

Exclusive Case Study Insights

How Bunnings Went
from 60 to 130 Contact Centre Agents to Connect with Customers
Through Community Engagement

Strategy Design: Launching a Full-Scale eCommerce Strategy to Increase Operational Efficiency by 25%

#LocalLegends: Creating a Community Support Network at Gumtree to
Shape Memorable Brand Moments