THE LONGEST RUNNING & LEADING EVENT FOR CX PROFESSIONALS IN AUSTRALIA & NEW ZEALAND
Redesign to Align with the New Business Priorities Post Pandemic
18 – 20 May 2021
| Sydney, NSW & Virtual
25+
REVOLUTIONARY
SPEAKERS
20+
hours cutting
edge content
10+
interactive
sessions
3
MASTERCLASS
SESSIONS
#1
CX innovation event
Resetting Your CX Roadmap to Realign with New Business Priorities Post Pandemic
As we look to 2021, a key question at the top of CX leaders' list will be how to align customer strategy to broader business outcomes in the post pandemic world.
The 14th Annual Customer Experience Management (CEM) Disrupt event will be a new-age hybrid show focused on ensuring your CX portfolio becomes the irreplaceable conduit linking customer to business outcomes.
Benchmark against leading organisations driving personalisation, analytics, business strategy and automation so you too can position your organisation as leaders in customer experience.
Jean-Luc Ambrosi, Executive General Manager Marketing and Digital, TelstraSuper
Published Author and CX Thought Leader, join CEM headliner Jean-Luc Ambrosi as he trains you to spearhead your CX strategy!
Benchmark Against 20+ Industry Leaders
Curran Raclin
Vice President Fan Engagement & Analytics,
National Hockey League (USA)
Tighe Wall
Chief Digital Officer
Contact Energy
Michelle Yanez
Head of Customer Experience
Accent Group
Joel Goodsir
Head of Marketing
Inspiration Paints
Todd Stevenson
Chief Customer Officer
Colonial First State Super
Yvette Mihelic
Director Customer Experience
John Holland Group
Exclusive Case Study Insights
How Bunnings Went
from 60 to 130 Contact Centre Agents to Connect with Customers
Through Community Engagement
from 60 to 130 Contact Centre Agents to Connect with Customers
Through Community Engagement
Strategy Design: Launching a Full-Scale eCommerce Strategy to Increase Operational Efficiency by 25%
#LocalLegends: Creating a Community Support Network at Gumtree to
Shape Memorable Brand Moments
Shape Memorable Brand Moments
Testimonials
"Great content from a variety of speakers. I gained a lot of valuable insights to take back to my business"
"Networking opportunities were good and I had takeaways from most presentations”
"Networking opportunities were good and I had takeaways from most presentations”
"The people that you meet and the facilitation of such great discussion and dialogue is EXTREMELY POWERFUL.”
"A valuable opportunity to share information and best practices with some of the best in business"
Thank You to Our Partners!
Event Partners
Media Partners
In Partnership With :
Questions? Contact us on 61 (2) 9229 1000 or email registration@iqpc.com.au now!
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