Interesting presenters and attendees. Lots of knowledge in the room. Great networking opportunities.
Great content from a variety of speakers. I gained a lot of valuable insights to take back to my business.
The conference was comprehensive and valuable from both a content subject matter perspective as well as meeting like minded professionals.
A valuable opportunity to share information and best practices with some of the best in business.
Very valuable. Plenty of networking opportunities, very relevant and targeted seminar.
Networking opportunities were good and I had takeaways from most presentations.
Really interesting and valuable to where we are in our journey and future direction.
Good barometer of where the CX industry sits at the moment in terms of how they approach CEM and how sophisticated their systems are.
The conference was excellent with some really good speakers.
Engaging, thought provoking and exciting initiatives.
It was a great conference, great conversations and lots of learning.
Head of Customer Experience Management – Service Recovery
Lufthansa Group – Germany
Chief Customer Experience Officer
NSW Business Chambers
Head of Insights
Cathay Pacific - Hong Kong
Associate Director – UniAccess Student Central
The University of Newcastle
Global Head of Customer Experience
H&M - Sweden
Lead Service Designer – Strategy Innovation
Chief Customer Officer
Director Member Services - Pacific
Chief Customer Experience Office
MLC Life Insurance
General Manager of Customer Strategy and Experience
Chief Client Officer
Director of Organisational Services
Lake Macquarie City Council
Chief People Officer
Head of Customer Engagement
Zurich Financial Services Australia
Head of Experience and Engagement
Strativity Group Australia
Deputy Director, Strategic Marketing & Student Recruitment
University of Technology Sydney
Head of Customer Experience
Assistant Executive Director – Drivers and Vehicles
Department of Transport WA