The No. 1  Customer Experience Event in Australia & NZ - is going virtual!

Essential Free-to Attend Tracks: 21-22 September 2020
Premium Main Event Tracks: 21-22 September 2020
Premium Workshop Day 20 September 2020

Transforming Customer Experience Through Data Insights, Design Driven Experiences & Digital Innovation

The emergence of COVID-19 has influenced customer experience (CX) away from traditional interactions, and forced organisations to turn towards innovative CX practices that will adapt to changing customer behaviour, utilise insights and data, and highlight the importance of digital CX initiatives.

Through the scaling the digital transformation journey’s and emphasis on understanding of completely pivoted customer insights and data, organisations are having to tackle challenges such as changing customer behaviour, increased digital traffic, and a vulnerable workforce.

With this in mind, IQPC is excited to present the first digital edition of the 13th Annual Customer Experience Management Summit. As Australia’s longest running Customer Experience event, we have turned to the regions brightest CX leaders to lead virtual discussion and practitioner led presentations that will address how organisations have been combatting challenges presented by COVID-19 and their strategies to enhance CX practices in a post COVID-19 market.

Included in Your Essential Pass

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3+ HOURS OF INDUSTRY INSIGHTS
you wont hear anywhere else & enabling you to benchmark against the trail blazers

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ORGANISATIONS FROM SMALL TO LARGE ENTERPRISE
to understand successful approaches take at different ends of the spectrum.

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LIVE INTERACTION WITH 7 GUEST SPEAKERS
hear real life examples of how the market is redefining their customer experience.

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CONNECT WITH CX LEADERS
expand your professional and personal circles by interacting with likeminded CX professionals.

Meet Our Expert CX Leaders

Who attends CEM 2020?

Heads/Directors/Managers/Professionals in: 

From the following industries: 

Customer Experience

Finance, Banking, Insurance

User Experience

Superannuation

Customer Analytics

Federal and Local Government

Contact Centre

Energy Retailers

Customer Operations

Telecommunications

Customer Relations

Gambling Industry

Customer Support and Care

Transport

Customer Experience Technology

Airlines and Hotel Groups

Customer Service

Retail

Service Delivery

Mortgage Lenders & Brokers

Innovation & Technology

Digital Channels

See what our past attendees thought!