TechSee transforms the CX in the telecommunications sector with its visual customer assistance solution powered by Computer Vision AI and Augmented Reality. TechSee’s cognitive visual platform applies deep learning computer vision AI which learns from every customer interaction, automating customer service processes over time. Customers receive visual guidance in either agent-assisted service or self-service modes. Using their smartphone cameras, customers transmit images and videos of their telecom hardware and service issues for interactive visual assistance with unboxing, operational guidance, troubleshooting, billing and upsells.
TechSee has delivered proven ROI across dozens of implementations in contact centers and field services of Tier-1 telecommunications companies around the world, including Vodafone, Orange, Sky and Liberty Global. TechSee's clients have reported marked improvement in tech dispatches, FCR and NPS customer satisfaction, allowing them to cut costs, drive call deflection, and, most importantly, differentiate themselves through superior customer experience and service.