Support Robotics provides automated and intelligent
tools to simplify customer service for smartphones, routers and connected home
devices, throughout their lifecycle.
From onboarding to troubleshooting and returns, our solutions improve the customer experience and reduce contact center pressure with more self-service and faster resolutions.
We focus exclusively on connected devices (smartphones, WiFi routers and smart home) using the customer’s mobile phone as a support hub; running automated diagnostics and orchestrating customer-facing support processes in a simple and intuitive way.
At the backend, our cloud service and assisted-care portals collaborate with
our mobile apps to deliver seamless transitions from self-service to in-store
or remote support, where your agents will benefit from intelligent tools which
maximise compliance and dramatically reduce handling times and repeat calls.
Our Telco customers have seen a 50% reduction in device support calls and have reduced average handling times for in-store returns by more than 75%, with obvious benefits for both the Telco and their customers.