28 - 30 January, 2020
Novotel London West, London, United Kingdom

2019 Sponsors & Exhibitors | Customer Experience Management in Telecoms

2019 Sponsors

Website: http://www.nokia.com

We create the technology to connect the world. Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers with the industry's most complete, end-to-end portfolio of products, services and licensing.We adhere to the highest ethical business standards as we create... Read More

Website: https://www.huawei.com/en/

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent... Read More

Website: https://www.ericsson.com/

Ericsson enables communications service providers to capture the full value of connectivity. Our portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency and find new revenue streams. Ericsson’s best-in-class portfolio of OSS & BSS solutions is the most... Read More

Website: http://www.amdocs.com

Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators, Amdocs... Read More

Amdocs Optima
Website: https://www.amdocs.com/optima

Amdocs Optima is an end-to end digital customer management and commerce platform designed to rapidly and securely monetize any product or service. Serving innovative communications challengers, MVNx, smaller cable/PayT and utilities, Amdocs Optima’s open platform can be deployed on premise or in the cloud to support the entire business lifecycle. Read More

Website: https://www.apptium.com

Apptium is a digital transformation solutions provider to leading enterprises serving the Communications, Media, Entertainment and High-Tech industries. Our solutions optimize the customer journey, streamline the fulfillment process, and enhance customers’ digital interactions. We enable our Clients to understand and learn from information across the entire enterprise and customer base... Read More

Website: http://www.britebill.com

Brite:Bill transforms the way service providers present and manage billing and "in-life" communications. Cold notifications and demands for payment are transformed into customer centric and engaging communications. With the Brite:Bill platform, service providers can improve customer interactions by pre-empting questions, tackling issues and highlighting appropriate and new services through personalized,... Read More

Website: http://www.calvi-insight.com

Communication Service Providers (CSPs) are expected to tailor their products and services to fit their customer’s personal needs. Although many have successfully adapted their product offerings to meet these personalized demands, one major pain point still remains: the invoice. As soon as the invoice hits the (digital) doormat, all efforts... Read More

Website: http://www.dimelo.com/en/node/20

Dimelo enables companies to manage all their digital customer care channels within a single platform.As a result, agents can manage multiple channels through a unique interface, increasing their response speed, streamlining resources allocation and levelling the flow during peak periods, ultimately impacting customer satisfaction.Over 14.5 million messages coming from various... Read More

Website: https://eggplant.io/telecom/

Eggplant enables businesses to test, monitor and analyze their end-to-end customer experience and continuously improve their business outcomes. Through AI-powered testing, Eggplant can automatically diagnose functionality, performance and usability issues within an App, Website or Process, and predict the readiness to release a product. Through real customer monitoring and analytics,... Read More

Website: https://exponea.com/

Exponea’s very essence is an intelligent union of customer data management and analytics which cracked the true Single Customer View. Through this, we have enabled marketers to understand their customers and immediately turn such insights into actionable campaigns, all within a single integrated solution.Built on top of cutting edge technology,... Read More

Website: http://heyware.com

The #1 Quality Assurance SoftwareHeyware has developed a cloud-based platform to help customer services organisations to do things right and thus increase customer satisfaction while decreasing costs.Transaction monitoring and calibration supports best practices methodologiesHeyware has developed the transaction monitoring and calibration software Userinsights©. Studies show that almost 75% of all... Read More

Website: https://www.imimobile.com

IMImobile is a cloud communications software and solutions provider that enables companies to use mobile and digital technologies to improve and automate customer experience and engagement.IMImobile’s cloud software platform manages over 42 billion messages and 44 billion commerce transactions a year across the world. Organisations that trust us to deliver... Read More

Website: http://www.insided.com/

Communities empower brands. With customer experience your most important differentiator in 2019, leverage the power of community to drive down service costs and increase customer retention. Join leading telecom providers like Vodafone, T-Mobile, KPN, and O2 who are using online brand communities powered by inSided to boost their customer experience. We are... Read More

Website: https://www.maplewave.com

Maplewave builds technology that powers telco innovation. Their products and services unite all aspects of the telco environment for a true “transact-anywhere” experience; whether customers are shopping in-store, or provisioning a new device from the beach, they get a consistent experience regardless of which channel they interact in.Specializing in digital... Read More

Website: http://www.caseonit.com

MedUX is the next generation specialist in customer's digital experience measurement and improvement, providing cutting-edge tools and innovative solutions for telecom operators, governments and companies.Our solution enables our customers to outstand from their competitors, reduce costs and enhance their value proposition by keeping their clients happy, anticipate to their problems... Read More

Website: https://www.onepin.com.

OnePIN digitizes customer engagement for mobile operators via an interactive mobile advertising channel.  OnePIN’s Digital Assistant services drive core service, VAS and advertising revenues from network events & user behaviors. The services enable a universal user experience tailored to the mobile subscriber’s context.  The intelligence of the service platform ensures... Read More

Website: http://www.soft-ex.net

Soft-ex assists Communication Service Providers (CSPs) to leverage and consolidate multiple incumbent billing systems to present bills electronically, and deliver analytics to enterprise and consumer clients. By providing unified visibility, the CSP offers enhanced customer experience and also benefits from Subscriber Data Intelligence. Soft-ex facilitates the CSP to increase customer... Read More

Website: https://www.websplanet.com/

WebsPlanet is an industry pioneer in white label online presence solutions. WebsPlanet developed an innovative solution that presents a new approach to Marketplaces. Cosmos is a white-label innovative online store of apps that enables Telcos to offer their SMBs a unique E2E solution that helps them manage and improve their business’... Read More

Website: http://www.wiraya.com

Wiraya is a Managed Mobile Customer Activation software that uses data and artificial intelligence to automatically generate the optimum blend of voice, text and mobile messaging to inspire action from brands’ customers.  Wiraya generates exactly the right message, to the right people, at the right time, through mobile channels. It’s used whenever... Read More