27-29 January
Novotel London West, London, United Kingdom

Early Confirmed 2020 Sponsors

2020 Sponsors

Website: http://huawei.com/en

Founded in 1987, Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. We are committed to bringing digital to every person, home and organization for a fully connected, intelligent world. We have nearly 188,000 employees, and we operate in more than 170 countries... Read More

Website: http://www.nokia.com

We create the technology to connect the world. Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers with the industry's most complete, end-to-end portfolio of products, services and licensing.We adhere to the highest ethical business standards as we create... Read More

Website: http://amdocs.com

Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600 content creators, Amdocs... Read More

Website: http://genesys.com

Genesys powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More

Website: https://amplifire.com/

Amplifire is a deep e-learning platform built from the latest discoveries in cognitive science. With more than 2 billion learner interactions, Amplifire harnesses psychological research, learner feedback, and artificial intelligence. This powerful combination has made Amplifire an innovation leader in the learning industry. Healthcare, Higher Education, and Fortune 500 companies... Read More

Website: https://www.gemseek.com/

GemSeek is an advanced analytics consultancy, specialized in designing & executing customer experience programs. We give our clients the tools to improve customer experience, satisfaction, loyalty and revenue. Our Virtual NPS solution gives companies the voice of customers, real-time. We use machine learning and advanced analytics to predict satisfaction scores... Read More

Website: http://atmail.com/

With 20 years of expertise serving the global telco industry, atmail helps companies use email hosting to increase customer engagement and brand revenue. Powering 170 million mailboxes worldwide, atmail can be trusted to keep customer email platforms secure, stable, scalable and private. Their modern, user-friendly, white label and monetisable email... Read More

Support Robotics
Website: http://supportrobotics.com

Support Robotics provides automated and intelligent tools to simplify customer service for smartphones, routers and connected home devices, throughout their lifecycle. From onboarding to troubleshooting and returns, our solutions improve the customer experience and reduce contact center pressure with more self-service and faster resolutions. We focus exclusively on connected devices (smartphones,... Read More

Website: https://15gifts.com/

15gifts brings retail-level performance to the online stores of world leading Telcos like Verizon, BT/EE and Sky - replicating the in-store experience through our proven Help Me Choose platform. Based on seven proven buyer psychology principles, 15gifts uses advanced machine learning to engage millions of customers with a natural conversation... Read More

Website: https://exponea.com/

Exponea’s very essence is an intelligent union of customer data management and analytics which cracked the true Single Customer View. Through this, we have enabled marketers to understand their customers and immediately turn such insights into actionable campaigns, all within a single integrated solution.Built on top of cutting edge technology,... Read More

Website: www.ekimetrics.com/

Ekimetrics is a global consultancy & has been a pioneer in data science for over 13 years. We power strategic change & drive growth globally through developing new capabilities around people, processes, platforms and projects. As a partner to our Telco clients, we help transform their business by: putting customer... Read More

Intent HQ
Website: http://intenthq.com

Intent HQ is a privacy-first Customer Intelligence Platform optimised for telcos and their user data. With a focus on the Telco sector, our Customer Intelligence Platform (CIP) uniquely builds human-like profiles to enable 1-to-1 personalisation at scale. Our CIP turns user actions into interest and intent data, then makes these... Read More

Website: https://www.maplewave.com

Maplewave builds technology that powers telco innovation. Their products and services unite all aspects of the telco environment for a true “transact-anywhere” experience; whether customers are shopping in-store, or provisioning a new device from the beach, they get a consistent experience regardless of which channel they interact in.Specializing in digital... Read More

Website: https://www.onepin.com.

OnePIN digitizes customer engagement for mobile operators via an interactive mobile advertising channel.  OnePIN’s Digital Assistant services drive core service, VAS and advertising revenues from network events & user behaviors. The services enable a universal user experience tailored to the mobile subscriber’s context.  The intelligence of the service platform ensures... Read More

Website: http://lessonly.com

Lessonly is powerfully simple training software that helps teams learn, practice, and Do Better Work. Lessonly is used by nearly 3 million learners at 900+ leading companies including Trunk Club, Ibotta, U.S. Cellular, and Zendesk to share knowledge, develop skills, and reinforce best practices. The result is faster onboarding, higher... Read More

Website: http://solvatio.com

solvatio provides leading solutions for customer support in telecommunications. With more than 20 years of experience in assurance, knowledge-based agent support and solutions for customer self-service, solvatio continues to push the boundaries of technologies such as AI, Omnichannel and Smart Process Automation to orchestrate experiences between people and their provider... Read More

Website: http://www.swrve.com/

Swrve is the marketing and customer engagement platform that helps leading brands confidently scale communications over millions of customers in real-time. With Swrve, you will increase relevance in your customer experiences, which will drive measurable business outcomes for your brand. Read More

Website: https://techsee.me/

TechSee transforms the CX in the telecommunications sector with its visual customer assistance solution powered by Computer Vision AI and Augmented Reality. TechSee’s cognitive visual platform applies deep learning computer vision AI which learns from every customer interaction, automating customer service processes over time. Customers receive visual guidance in either... Read More

Website: https://www.tyntec.com/

tyntec makes it simple for businesses to interact with people across any mobile channel – from SMS to chat app such as WhatsApp. All from a single point of access. We’ve been working on this mission since 2002, at the dawn of the mobile era. Even then, when most perceived... Read More

Website: https://undabot.com/

We are a custom software development company situated in Zagreb, Croatia, specializing in the development of mobile and web applications. Our focus is the development of top quality solutions, through the close collaboration and open team-work with our clients. Some of our clients are A1 Telekom Austria Group, Foreo and... Read More

Website: www.happy-or-not.com

HappyOrNot ® helps businesses improve their customer experience and employee engagement throughthe globally recognised Smiley feedback management system. The company, founded in 2009, has 4,000clients in 135 countries and has collected and reported on over 1.3 billion feedback responses. Clientsinclude Amazon, BMW, Dixons Carphone, Heathrow Airport, as well as many... Read More

Website: www.tarifica.com/

Tarifica is the leading global provider of telecom plan, pricing and device data. Our software solutions, state of the art data extraction techniques and experienced team of analysts enable clients to make smart decisions in real-time based on insightful, actionable information. Our focus is on telecom plans. We work to cover... Read More