Retail Business Optimisation Lead
Conference Day One
Saturday, May 1st, 2021
10:40 FROM RETAIL TO ME-TAIL: YOUR CUSTOMERS OF TOMORROW ARE HERE – AND THEY’RE CHANGING EVERYTHING.
Digital Transformation is the biggest buzzword in telco right now - and rightly so. Telcos that have failed to keep pace with retail trends are desperately trying to catch up to satisfy the newest generation of customers – hello, Gen Z. But Generation Alpha is knocking at the doorstep – and they will bring a whole new set of expectations. If telcos are going to remain relevant, they need to change now. Digital transformation is just the start.