27-29 January
Novotel London West, London, United Kingdom
Will Gibson, Retail Business Optimisation Lead at Maplewave
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Will Gibson


Retail Business Optimisation Lead
Maplewave

Check out the incredible speaker line-up to see who will be joining Will.

Download The Latest Agenda

Conference Day One

Friday, April 1st, 2022


11:00 OMNICHANNEL RE-IMAGINED: THE 42 CUSTOMER JOURNEYS TELCOS NEED RIGHT NOW

You have an omni-channel problem – but so does every other telco in the world. Facing limited journeys and disconnected channels, today’s customers aren’t getting the seamless experience they’re looking for.
·         It’s time to re-imagine omni-channel so customers can transact from anywhere, at any time - and move seamlessly between channels.
·         Join us while we examine who your customers are
·         What are the 42 journeys that become possible for them with a Transact-Anywhere experience?