28 - 30 January, 2020
Novotel London West, London, United Kingdom
Will Gibson, Retail Business Optimisation Lead at Maplewave
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Will Gibson


Retail Business Optimisation Lead
Maplewave

Check out the incredible speaker line-up to see who will be joining Will.

Download The Latest Agenda

Conference Day One

Saturday, May 1st, 2021


10:40 FROM RETAIL TO ME-TAIL: YOUR CUSTOMERS OF TOMORROW ARE HERE – AND THEY’RE CHANGING EVERYTHING.

Digital Transformation is the biggest buzzword in telco right now - and rightly so. Telcos that have failed to keep pace with retail trends are desperately trying to catch up to satisfy the newest generation of customers – hello, Gen Z. But Generation Alpha is knocking at the doorstep – and they will bring a whole new set of expectations. If telcos are going to remain relevant, they need to change now. Digital transformation is just the start.