Conference Day One
Tuesday, January 28th, 2020
We’re closer to 2050 than we are to 1990.
Gone are the days of loyalty for life.
Customer acquisition chaos has been unleashed, and new ways to eat our lunch have emerged:
eSim. 5G. Pure plays. Greenfield apps. 1-hour SIM delivery. Network test-drives.
Operators of all shapes and sizes are on the defense, but there’s a twist:
Chaos can be a ladder.
If aspiring operators follow a few CX principles closely, they can unlock growth.
Amdocs Optima’s quick onboarding path was designed from the ground up based on such principles, to empower you to sign-up new customers faster than your competition.
In this session, we will explore these principles and share case studies.