27-29 January
Novotel London West, London, United Kingdom
Shiri Yitzhaki-Kanchuck, Product Marketing Manager at Amdocs Optima
Amdocs Optima Logo

Shiri Yitzhaki-Kanchuck


Product Marketing Manager
Amdocs Optima

Check out the incredible speaker line-up to see who will be joining Shiri.

Download The Latest Agenda

Conference Day One

Tuesday, January 28th, 2020


16:35 CHAOS IS A LADDER. BUT ONLY FOR THE CX-MINDED

It’s 2020.
We’re closer to 2050 than we are to 1990.
Gone are the days of loyalty for life.
Customer acquisition chaos has been unleashed, and new ways to eat our lunch have emerged:
eSim. 5G. Pure plays. Greenfield apps. 1-hour SIM delivery. Network test-drives.
Operators of all shapes and sizes are on the defense, but there’s a twist:
Chaos can be a ladder.
 
If aspiring operators follow a few CX principles closely, they can unlock growth.
Amdocs Optima’s quick onboarding path was designed from the ground up based on such principles, to empower you to sign-up new customers faster than your competition.
In this session, we will explore these principles and share case studies.