27-29 January
Novotel London West, London, United Kingdom
Shanti Jusnita Johari, Chief Customer Service & Experience Officer at Celcom Axiata Berhad
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Shanti Jusnita Johari


Chief Customer Service & Experience Officer
Celcom Axiata Berhad

Check out the incredible speaker line-up to see who will be joining Shanti.

Download The Latest Agenda

Conference Day Two

Sunday, May 1st, 2022


9:45 OVERCOMING INTERNAL CULTURAL AND PROCESS CHALLENGES TO SUCCEED IN A DIGITAL TRANSITION

When attempting that all important digital transformation, what inhibitors exist - across various business functions - to achieve success, and what can be done to overcome these? Other questions that will be explored include:
 
·         How to manage the cultural changes? Are different types of CX employee needed?
·         While it may be chaotic in the beginning, how can this be maintained and how do you manage a full organization in chaos mode
·         What are the key levers to drive success in a digital transformation?