Shanti Jusnita Johari
Chief Customer Service & Experience Officer
Celcom Axiata Berhad
Conference Day Two
Sunday, May 1st, 2022
When attempting that all important digital transformation, what inhibitors exist - across various business functions - to achieve success, and what can be done to overcome these? Other questions that will be explored include:
· How to manage the cultural changes? Are different types of CX employee needed?
· While it may be chaotic in the beginning, how can this be maintained and how do you manage a full organization in chaos mode
· What are the key levers to drive success in a digital transformation?