27-29 January
Novotel London West, London, United Kingdom
Shanna Pedersen, Head of Customer and Sales Experience, Enterprise at BT
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Shanna Pedersen


Head of Customer and Sales Experience, Enterprise
BT

Check out the incredible speaker line-up to see who will be joining Shanna.

Download The Latest Agenda

Conference Day Two

Sunday, May 1st, 2022


12:00 ALIGNING CUSTOMER AND EMPLOYEE EXPERIENCE TO DELIVER REAL WORLD PERFORMANCE IN THE DIGITAL ERA

·         Employee Experience has never been more important to enable differentiation and elevation of Customer Experience
·         New ideas  -  Voice of the Customer linked to Voice of the Employee help prioritization of improvement initiatives
·         Connecting employees and customers in new ways including digital, through robotics, and face to face are areas to create new opportunities