27-29 January
Novotel London West, London, United Kingdom
Richard McCrossan, Strategic Business Director at Genesys
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Richard McCrossan


Strategic Business Director
Genesys

Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda

Conference Day Two

Wednesday, January 29th, 2020


9:45 CX TRANSFORMATION POWERED BY AI AND ANALYTICS

There’s no denying that customer demands are rising. And quickly. So when it comes to the tricky matter of transformation in the telecoms industry, we’ve gone past if we need to provide better experiences, to how. To find out, join Genesys as they share how they help telecoms businesses capture the hearts and loyalty of customers. Discover how to turn your agents into super heroes by introducing AI-powered forecasting, predictive routing and interaction analytics.
 
The session will explore how you can use contact centre data and artificial intelligence to:
 
*             Analyse and improve agent performance
*             Extract meaningful business insights
*             Quickly adapt to changing customer needs