27-29 January
Novotel London West, London, United Kingdom
Puneet Dhar, VP, Customer Care Solutions at Nokia
Nokia Logo

Puneet Dhar


VP, Customer Care Solutions
Nokia

Check out the incredible speaker line-up to see who will be joining Puneet.

Download The Latest Agenda

Conference Day One

Friday, April 1st, 2022


15:05 MEASURING CUSTOMER SUCCESS WHEN THE RULES CHANGE

Customer experience is now the product that companies have to sell.  They must compete against the best-in-class along multiple dimensions, including personalization, speed, convenience, and accuracy. 
·         Success in this new paradigm requires the ability to connect the customer and network insights and provide a connected experience throughout the customer journey
·         Join us as we explore what success looks like in delivering extraordinary customer experiences