Phil Eayres

Chief Customer Officer & Interim CEO Full Fibre TalkTalk

Phil is currently Chief Customer Officer at TalkTalk encompassing a broad range of accountabilities all focused on enabling TalkTalk to fulfil its purpose of providing great residential and business low-price connectivity across the UK. He joined TalkTalk in 2014 where he was accountable for leading an extensive customer experience transformation programme, following which he took on responsibility for running the operations of the consumer business before being promoted into his current role. Prior to this, Phil held a variety of strategy, commercial, business development and transformation roles in supermarket retail, consumer goods and in strategy consulting. The common theme across his career has been a relentless focus on achieving growth through transformation of customer experience.

Conference Day Two

Wednesday, January 29th, 2020

11:30 TECH IS THE ENABLER, PEOPLE MAKE THE DIFFERENCE: AN INVESTMENT IN PEOPLE IS AN INVESTMENT IN CUSTOMER LOYALTY

·         In an age of ever increasing digital transformation, it is becoming equally important that telecom operators match the back end innovations with front end expertise.
·         What role will people play in this innovative new CX era?
·         How much investment is needed and what does success look like?

Check out the incredible speaker line-up to see who will be joining Phil.

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