Conference Day Two
Wednesday, January 29th, 2020
11:30 TECH IS THE ENABLER, PEOPLE MAKE THE DIFFERENCE: AN INVESTMENT IN PEOPLE IS AN INVESTMENT IN CUSTOMER LOYALTY
· In an age of ever increasing digital transformation, it is becoming equally important that telecom operators match the back end innovations with front end expertise.
· What role will people play in this innovative new CX era?
· How much investment is needed and what does success look like?