27-29 January
Novotel London West, London, United Kingdom
Phil Eayres, Chief Customer Officer & Interim CEO Full Fibre at TalkTalk
TalkTalk Logo

Phil Eayres


Chief Customer Officer & Interim CEO Full Fibre
TalkTalk

Check out the incredible speaker line-up to see who will be joining Phil.

Download The Latest Agenda

Conference Day Two

Wednesday, January 29th, 2020


11:30 TECH IS THE ENABLER, PEOPLE MAKE THE DIFFERENCE: AN INVESTMENT IN PEOPLE IS AN INVESTMENT IN CUSTOMER LOYALTY

·         In an age of ever increasing digital transformation, it is becoming equally important that telecom operators match the back end innovations with front end expertise.
·         What role will people play in this innovative new CX era?
·         How much investment is needed and what does success look like?