28 - 30 January, 2020
Novotel London West, London, United Kingdom
Mario Murillo, VP, Customer Experience & Digital Transformation at VIVA Bolivia
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Mario Murillo


VP, Customer Experience & Digital Transformation
VIVA Bolivia

Conference Day Three

Thursday, July 1st, 2021


15:00 E-CUSTOMER CARE

Looking for operational efficiencies using new digital technologies to reduce in-person agent interactions and using
process-automating tools as part of the strategy to provide a seamless Customer Experience that includes a shift in
customer behaviour. We will cover:
  • Digital Transformation strategy
  • New capabilities and engagement tendencies for Customer Service
  • Economic value and potential savings of digitisation
  • Change in Customer Behaviour
  • Next steps for E – Customer Care

Check out the incredible speaker line-up to see who will be joining Mario.

Download The Latest Agenda