28 - 30 January, 2020
Novotel London West, London, United Kingdom
Malla Poikela, Head of Marketing, Digital Intelligence, Nokia Software at Nokia
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Malla Poikela


Head of Marketing, Digital Intelligence, Nokia Software
Nokia

Conference Day Two

Tuesday, June 1st, 2021


14:45 AI-DRIVEN EXPERIENCE-CENTRIC BUSINESS AND OPERATIONS

Gaining significant business benefits with real-world data-driven use cases.
 
•        Boosting NPS by improving experience and customer satisfaction at every touch point of the customer omni-channel journey
•         Retaining high value customers with automated VIP and corporate experience monitoring
•         Moving from network-centric to experience-centric business by prioritising issue resolution based on customer impact
•         Empowering the marketing, customer care and operations with personalised customer experience index
•         Detecting up-sell and cross-sell opportunities, and finding new revenue streams faster
•         Automating and optimising operations, and boosting network performance

Check out the incredible speaker line-up to see who will be joining Malla.

Download The Latest Agenda