27-29 January
Novotel London West, London, United Kingdom
Kyle Fox, Director, Care Frontline Readiness at T-Mobile USA
T-Mobile USA Logo

Kyle Fox


Director, Care Frontline Readiness
T-Mobile USA

Check out the incredible speaker line-up to see who will be joining Kyle.

Download The Latest Agenda

Conference Day Two

Sunday, May 1st, 2022


11:30 EVER WONDERED WHY YOUR CX DOESN’T LAND WITH YOUR CUSTOMERS QUITE HOW YOU ENVISIONED?

In this session you'll learn why investing in the learning experience is an investment directly in your customer's experience which can lead to explosive customer satisfaction and growth.
·         Even the best design is subject to fail without a key element that many businesses don't invest in appropriately - people!
·         Now more than ever, it's your sales and/or service Frontline who has your brand in their hands.
·         With proper investment you will see enhanced execution of your envisioned customer experience along with having more satisfied employees who stay longer. It's truly a win win!