Conference Day Three
Thursday, July 1st, 2021
A company's digital transformation starts with the image
it conveys. Customer Care being the frontline of any
business, it is where the transformation is most visible
and where it must start.
It is now crucial to understand where customers wish
to contact companies and their new expectations on
customer care channels.
Join us to learn how to address these challenges:
- Understanding new customers' expectations
- Handling digital identities' multiplication
- Managing a swift organization of Customer Care
- Unifying digital channels in one tool to increase