27-29 January
Novotel London West, London, United Kingdom
Jonathan Lakin, CEO at Intent HQ
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Jonathan Lakin


CEO
Intent HQ

Check out the incredible speaker line-up to see who will be joining Jonathan.

Download The Latest Agenda

Conference Day One

Tuesday, January 28th, 2020


12:35 APPLYING ARTIFICIAL INTELLIGENCE TO DRIVE CX: HOW CAN YOU KNOW YOUR CUSTOMERS AS WELL AS YOU KNOW YOUR FRIENDS?

Imagine a world where you knew exactly the right moment to reach out to each
customer; you know what matters to them, what’s bugging them, when they are ready to
upgrade or even if they’re considering leaving you. ....You already have all the signals to
to do this in your network data....and you can use AI do it in a way that embeds privacy
deep in the data. Your results —maximised margins and happier customers. This talk
tells you:

  • How can Telcos apply AI to drive CX?
  • What do you already know about your customers?
  • How can you make use of your current data goldmine in a privacy-centric way to drive customer experience?