27-29 January
Novotel London West, London, United Kingdom
Ingrid Lindberg, Chief Experience Officer at Chief Customer

Ingrid Lindberg


Chief Experience Officer
Chief Customer

Check out the incredible speaker line-up to see who will be joining Ingrid.

Download The Latest Agenda

Conference Day One

Tuesday, January 28th, 2020


8:35 UPGRADING YOUR CUSTOMER EXPERIENCE: A CROSS INDUSTRY PERSPECTIVE

What’s going on in the CX world as a whole? In this introductory session you’ll hear trends and updates on what retailers, financial institutions and hospitality companies are doing out of the box in their quest to deliver memorable experiences to their customers.

17:35 MANAGING YOUR DATA GOLD: HOW TO CAPTURE, PROCESS, AND ANALYSE YOUR CUSTOMERS' DATA

·        With automation heavily increasing the amount of more complex customer data, how can telcos maximise the potential of this data?
·        How important is a company's data strategy in relation to its CX strategy?
·        What issues are operators facing in regards to customer data regulations?

Conference Day Two

Wednesday, January 29th, 2020