28 - 30 January, 2020
Novotel London West, London, United Kingdom
Fabio Avellar, VP, Customer Experience at Telefonica Brazil (Vivo)
Telefonica Brazil (Vivo) Logo

Fabio Avellar


VP, Customer Experience
Telefonica Brazil (Vivo)

Check out the incredible speaker line-up to see who will be joining Fabio.

Download The Latest Agenda

Conference Day Two

Tuesday, June 1st, 2021


10:15 ENHANCING CUSTOMER EXPERIENCE IN LATIN AMERICA’S BIGGEST TELCO

Find out how Telefonica Brazil is improving the quality of service for 100 million customers.
  • The journey of implementing AI for CX transformation
  • Keeping up with customer expectations
  • Integrating tech innovation with a whole customer journeys review