27-29 January
Novotel London West, London, United Kingdom
Bernard Szederkenyi, Head of Customer Experience & Digital Evolution at Koodo Mobile
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Bernard Szederkenyi


Head of Customer Experience & Digital Evolution
Koodo Mobile

Check out the incredible speaker line-up to see who will be joining Bernard .

Download The Latest Agenda

Pre-Conference Workshop Day

Tuesday, March 1st, 2022


10:00 WHERE TO START WITH MACHINE LEARNING AND SELF-SERVICE: A BEGINNERS GUIDE TO INVESTING IN ARTIFICIAL INTELLIGENCE

·         The elevator pitch (why you need to do this)
·         Build the case (what data you will need to support bus case)
·         Technology assessment basics (what systems you will need for an MVP)
·         Governance process (how small a team you should have to not to be bogged down)
·         Running a pilot (Best way to ensure optimal results so you could go and scale)

Conference Day One

Friday, April 1st, 2022


17:35 COMPLIANCE AND DATA ETHICS: HOW TO REMAIN COMPLIANT WHILE STILL DELIVERING A PERSONALISED CUSTOMER EXPERIENCE

·         What issues are operators facing in regards to customer data regulations?
·         What strategies can be implemented to compliantly communicate with customers?
·         Hear the various perspectives of different operators across the globe