27-29 January
Novotel London West, London, United Kingdom
Bernard Szederkenyi, Head of Customer Experience & Digital Evolution at Koodo Mobile
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Bernard Szederkenyi


Head of Customer Experience & Digital Evolution
Koodo Mobile

Check out the incredible speaker line-up to see who will be joining Bernard .

Download The Latest Agenda

Pre-Conference Workshop Day

Monday, January 27th, 2020


10:00 WHERE TO START WITH MACHINE LEARNING AND SELF-SERVICE: A BEGINNERS GUIDE TO INVESTING IN ARTIFICIAL INTELLIGENCE

·         The elevator pitch (why you need to do this)
·         Build the case (what data you will need to support bus case)
·         Technology assessment basics (what systems you will need for an MVP)
·         Governance process (how small a team you should have to not to be bogged down)
·         Running a pilot (Best way to ensure optimal results so you could go and scale)

Conference Day One

Tuesday, January 28th, 2020


17:35 MANAGING YOUR DATA GOLD: HOW TO CAPTURE, PROCESS, AND ANALYSE YOUR CUSTOMERS' DATA

·        With automation heavily increasing the amount of more complex customer data, how can telcos maximise the potential of this data?
·        How important is a company's data strategy in relation to its CX strategy?
·        What issues are operators facing in regards to customer data regulations?