Chief Customer Experience Officer
Conference Day One
Saturday, May 1st, 2021
Find out how GO define and introduce the branded Customer Experience as a source of sustainable company advantage and reverse engineer CX from a predictive experience to experience as a differentiator.
· What are GO trying to achieve?
· What’s unique at GO?
· Re-establishing operational structure to streamline CX process: looking at CX roles and skills
· How does a formula for success look like in practice?