27-29 January
Novotel London West, London, United Kingdom

2020 Speakers

Speakers


Michael Dmitrichenko
Michael Dmitrichenko
Chief Customer Officer
Volia
Jörg Knoop
Jörg Knoop
Technology Digital Incubator
Vodafone Germany
Yves Dubuisson
Yves Dubuisson
Chief Strategy Officer
Ooredoo Algerie
Will Gibson
Will Gibson
Retail Business Optimisation Lead
Maplewave
Sacha Nikita Kraft
Sacha Nikita Kraft
Client Partner
Facebook
Dr Robert Hackl
Dr Robert Hackl
SVP Business Transformation & Analytics and Handset Financing & Insurance
Sprint
Chanice Henry
Chanice Henry
Editor-in-Chief
CX Network
Durdana Achakzai
Durdana Achakzai
Group Director of Digital
Vodafone
Katy Pearce
Katy Pearce
Head of CX
Vodafone Business
Iris Meijer
Iris Meijer
CMO
Vodafone Business
Simon Moore
Simon Moore
CEO and Psychologist
Innovation Bubble
NRKS Chakravarthy
NRKS Chakravarthy
VP – Quality, Customer Insights & Analytics
Reliance Jio
Sadia Khuram
Sadia Khuram
Chief CX Officer
Jazz
Suman Kargupta
Suman Kargupta
Head of Customer Experience
Jio
Shanti Jusnita Johari
Shanti Jusnita Johari
Chief Customer Service & Experience Officer
Celcom Axiata Berhad
Kyle Fox
Kyle Fox
Director, Care Frontline Readiness
T-Mobile USA
Mustafa Ergen
Mustafa Ergen
Chief Technology Adviser
Turk Telekom
Shanna Pedersen
Shanna Pedersen
Head of Customer and Sales Experience, Enterprise
BT
Ingrid Lindberg
Ingrid Lindberg
Chief Experience Officer
Chief Customer
Matteo Gatta
Matteo Gatta
Technology Strategy & Innovation Director
Proximus
Hari Sivasubramaniam
Hari Sivasubramaniam
CTO of International Networks
Liquid Telecommunications Ltd.
Deniz Demirci
Deniz Demirci
Vice President
Deutsche Telekom
Ron Rout
Ron Rout
SVP, Customer Service Operations
Rogers Communication
Jyri Suvela
Jyri Suvela
Director Service Offering, Telia Inmics-Nebula
Telia
Mahinda Herath
Mahinda Herath
Group Chief Planning & Digital Officer
Sri Lanka Telecom
Mila Milenković
Mila Milenković
Head of Digital Innovation & Applications
Telekom Srbja
Regina Urbani
Regina Urbani
Director Digital Business
Sunrise Communications
Geoff Pritchard
Geoff Pritchard
Head of Data Strategy
giffgaff
Puneet Dhar
Puneet Dhar
VP, Customer Care Solutions
Nokia
Andrea Goodwin
Andrea Goodwin
Director, Product Management
OnePIN
Phil Eayres
Phil Eayres
Chief Customer Officer & Interim CEO Full Fibre
TalkTalk
Dr Ker Ling Yew
Dr Ker Ling Yew
Vice President Operational Excellence
Singtel
Jonathan Lakin
Jonathan Lakin
CEO
Intent HQ
Dave Wardell
Dave Wardell
VP Global Sales
Intent HQ
Max Yoder
Max Yoder
CEO
Lessonly
Fabian Metz
Fabian Metz
Head of Business Development
solvatio
Branimir Spajić
Branimir Spajić
Director, Customer Experience Management
Hrvatski Telekom
Bernard Szederkenyi
Bernard Szederkenyi
Head of Customer Experience & Digital Evolution
Koodo Mobile
Dan Morley
Dan Morley
SVP Performance
Amplifire
Juan Manuel Caro Bernat
Juan Manuel Caro Bernat
Director of Operations & Customer Experience
Telefónica
Kiu Ki (Keith) Tung
Kiu Ki (Keith) Tung
Principal CEM/SOC Consultant, Global Services
Huawei Technologies Co., Ltd.
Shiri Yitzhaki-Kanchuck
Shiri Yitzhaki-Kanchuck
Product Marketing Manager
Amdocs Optima
Arild Haugen
Arild Haugen
Head of Design & Projects
Telenor
Katharina Wittgens
Katharina Wittgens
Managing Director & Business Psychology Consultant
Inovationbubble
Prashantha Robertson
Prashantha Robertson
Deputy Chief Customer Officer
Sri Lanka Telecom
Richard McCrossan
Richard McCrossan
Strategic Business Director
Genesys
Rekha Weerasooriya
Rekha Weerasooriya
Head of Customer Experience Transformation & People Development
Dialog Axiata Plc

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