CEM in Telecoms Global Summit Agenda

View your copy of the event guide to discover exciting insights about the upcoming conference, to help you decide whether CEM Global will be valuable you and your team. To give you a brief overlook, these are the key highlights we are going to address:  

  • Learn from practical case studies from over 30 operators around the globe on how they exceed their customer expectations, including Verizon, AT&T, Vodafone, Orange, du, Telia and many others  
  • Tricks with experience personalisation – big data vs small data and how to use both to achieve the best customer outcome. This will be covered through case studies and panel discussion with our top experts from Sky, YouSee, Telekom Srbija and Telenor 
  • Digitalisation of the telecoms services and modes of customer communication – what are the best practices to lead the future of telecoms for your customers? Find out from Vonage, Koodo Mobile, Ultra Mobile, Windstream, PTCL and many more

Some of the highlighted sessions include: 

  • Verizon on the future of User Experience Design in an AI First World 
  • Orange on operationalization of CX for measurable
  • Telefonica Brazil on reviewing the customer journey and CX transformation in 2019+ 
To receive a copy of the agenda in your inbox, please contact enquire@iqpc.co.uk or call +44 (0)207 036 1300 

Who will you meet? 

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